Why Perkstar's 14-Day Trial Actually Works (And What We Do Differently)
Nov 17, 2025
Most software trials are designed to fail.
You sign up. Get access. Receive a "good luck!" email with links to documentation. Then you're on your own to figure out whether the product works for your business while simultaneously running your actual business.
We built Perkstar's trial differently because we've seen this movie before. We know what actually gets businesses from "curious" to "successfully using loyalty programs that drive revenue."
It's not tutorial videos. It's not comprehensive documentation. It's not AI chatbots spouting generic advice.
It's humans who've done this hundreds of times, helping you get it right the first time.
Here's exactly what you get when you start a Perkstar trial. And why it matters.
Your Personal Account Manager (An Actual Human Who Knows Your Business)
When you sign up for Perkstar, you don't get access to a dashboard and a tutorial series. You get assigned a personal account manager.
Not a support ticket system. Not a general inquiry email. A specific person with a name who becomes your point of contact for everything.
What they actually do:
Before you touch the platform, they schedule a call (or WhatsApp conversation, or whatever works for you). They ask about your business:
What do you sell?
What's your average transaction value?
How often do customers typically visit?
What's your biggest retention challenge?
Have you tried loyalty programs before?
Then they recommend which card type makes sense for your specific business model. Not a generic "here are all eight options, figure it out yourself." But: "You're a coffee shop with £4 average transaction and daily customer potential—you want a stamp card, 9+1 model. Here's why that works for your economics."
This is the guidance that prevents you from spending three days implementing the wrong card type for your business.
Why this matters:
You're not a loyalty program expert. You're a business owner who needs a loyalty solution. Your account manager has seen your business model 50+ times before. They know what works and what doesn't.
They compress your learning curve from weeks to one conversation.
Hands-Free Setup (We'll Build It For You If You Want)
Your time is worth £50-200/hour conservatively if you're running a business that generates £5,000-50,000/month.
Spending 8 hours figuring out how to configure loyalty software costs you £400-1,600 in opportunity cost. That's insane economics.
Here's what hands-free setup means:
Tell us what you want:
Stamp card or points? (We'll recommend based on your business)
What's your brand? (Logo, colors, or just photos of your business)
What's your offer? (9+1 free, 10% cashback, whatever makes sense)
What data do you want to collect? (Email, phone, just names?)
We build it. You get a preview of exactly what your customers will see when they scan your QR code. You test it on your phone. If you like it, you're live. If you want changes, we make them.
Time investment from you: 30-45 minutes of conversation. Everything else is handled.
This isn't "we charge extra for implementation." This is included in your trial. Because we'd rather you spend your time testing whether this drives revenue instead of fighting with configuration settings.
Design Service That Makes You Look Professional
You're a barber, a café owner, a nail salon operator. You're excellent at your craft. You're probably not a graphic designer.
Most loyalty platforms expect you to design your own cards. Upload your logo, choose colors from hex codes, preview it across multiple device sizes, ensure brand consistency.
This is stupid. Design is a skill. You shouldn't need to learn it to implement loyalty.
Our design service:
Send us your logo and brand colors. Or just photos of your business if you don't have formal brand assets.
We create digital loyalty cards that:
Look professional
Match your brand aesthetic
Work perfectly in Apple/Google Wallet
Are immediately recognizable as yours
You approve or request changes. We refine until it's right. This is included in your trial.
Why we do this:
We've designed thousands of loyalty cards. What takes you 3 hours of frustrated clicking takes our team 15 minutes. The economics favor us doing it rather than making you learn design software.
Better: cards that look professional have higher enrollment rates. Customers trust them more. You get better results because the design is actually good.
Multi-Channel Support That Responds When You Need It
You hit a problem at 2pm on a Wednesday. You need help immediately because you're launching this tomorrow and you have questions.
Here are your actual support options with Perkstar:
WhatsApp Support
Message your account manager directly. Or message our support WhatsApp number.
Response time: Minutes. Not hours. Not "we'll get back to you in 24-48 hours."
Why WhatsApp? Because it's on your phone, notifications work, you can send screenshots/photos easily, and we can respond in real-time.
Your account manager can literally walk you through setup over WhatsApp while you're in your shop setting up QR codes.
Phone Support
Pick up the phone. Call us. Talk to a human who knows the platform.
This is shockingly rare in modern SaaS. Most companies hide behind email tickets and chatbots because phone support is expensive.
We offer it because sometimes the fastest path to solving your problem is a 5-minute conversation, not 17 back-and-forth emails.
AI Chatbot (Multilingual, 24/7)
For simple questions—"How do I download my QR code?" or "Where do I see customer analytics?"—we have an AI chatbot trained on everything Perkstar does.
It speaks English, Spanish, French, German, Italian, Portuguese, Polish, Dutch, and more. Whatever language you're comfortable with.
Available 24/7. Instant responses. Solves probably 40% of questions immediately without you needing to wait for a human.
For complex questions, the bot hands you off to human support.
Email Support
If you prefer email, that works too. Response time: Same day, usually within hours.
The key point:
You're never stuck. You're never waiting 48 hours for a response while your trial clock ticks down. You get help when you need it, in the format you prefer, in your language.
Continued Support After Trial (We Don't Abandon You)
Most trials end with: "Time's up! Pay now or lose access!"
Then if you do pay, support quality drops. You got excellent hand-holding during the trial because they wanted you to convert. Now you're just another subscription paying customer and support becomes tickets and 24-hour response times.
Perkstar works differently:
Your account manager during the trial is your account manager after the trial. The relationship doesn't end when you start paying.
Your WhatsApp line to support doesn't close. Phone support doesn't disappear. AI chatbot is still there 24/7.
You're not abandoned because you're now a paying customer. If anything, we're more invested in helping you succeed because you've committed to using the platform.
Why this matters:
You'll have questions 3 months in: "How do I set up automated birthday rewards?" or "Can I create a time-limited promotion?"
You shouldn't need to search documentation or wait 48 hours for email support. Message your account manager on WhatsApp. Get answer in minutes. Implement. Move on.
This is support infrastructure that scales with you as your loyalty program grows.
Constant Updates You Never Have to Request
Software either gets better over time or it dies slowly.
Perkstar ships constant updates—new features, improvements, optimization, bug fixes. You don't request them. You don't pay extra. They happen automatically.
Recent updates we've shipped:
Enhanced analytics dashboard with churn prediction
Automated Google review rewards
Improved mobile ordering integration
Better referral program tools
Advanced automation flow builder
More customization options for cards
You don't do anything. Your platform just gets better every month.
Compare this to legacy loyalty software where you pay for Version 1.0 and you're stuck on Version 1.0 forever unless you "upgrade to Enterprise" and pay 3x more.
Platform software that's continuously developed: you're always on the current version. Every improvement we make, you get immediately.
What This Actually Means During Your Trial
Let's walk through what a real Perkstar trial looks like:
Day 1: You sign up. Within hours, your account manager reaches out (WhatsApp, email, or call—your preference). Quick conversation about your business. They recommend stamp cards, 9+1 model, suggest collecting emails for marketing.
Day 2: You send logo and brand photos. Design team creates your card. You get preview by end of day.
Day 3: You approve the design (or request tweaks—they refine immediately). They generate your QR codes for printing. You print and place at your counter.
Day 4: You test with your first customer. It works. Customer scans QR code, adds card to phone, gets first stamp. Entire process takes 15 seconds.
Day 4-14: You're enrolling customers. Testing the flow during actual service. Seeing adoption rates. Your account manager checks in mid-week: "How's it going? Any questions?"
Day 8: You message WhatsApp: "Can we change the redemption to 8+1 instead of 9+1?" Response in 10 minutes: "Done. All existing cards updated automatically."
Day 11: You call support: "How do I see which customers are most active?" They walk you through the analytics dashboard. Takes 5 minutes.
Day 14: Trial ends. You've enrolled 80 customers. You've seen 12 return visits specifically driven by the stamp card. You have actual data on whether this works.
You decide to continue. Your account manager stays your account manager. Support stays available. Nothing changes except you're now paying a subscription.
What You're Actually Evaluating
By the end of 14 days with proper support, you should know:
Does this work operationally? Can your staff use it during busy service periods without slowing things down?
Are customers adopting it? Are people actually scanning QR codes and adding cards to their phones? Or are they confused?
Are you seeing behavior change? Are early adopters showing signs of returning more frequently?
Do you understand the system? Can you run reports, make changes, add promotions without help?
Is the ROI there? Given your customer frequency and lifetime value, will this pay for itself?
These are answerable in 14 days with proper support. Without support, you'd spend 14 days fighting configuration settings instead of evaluating business impact.
Why We Built It This Way
Perkstar's model isn't "capture as many subscriptions as possible and churn through customers."
Our model is "help businesses implement successfully and retain them for years."
When your revenue comes from keeping customers for 3-5+ years, you're economically incentivized to ensure they succeed during the trial. Every hour we invest in your successful setup is an hour that increases likelihood you'll still be a customer in 2027.
This isn't charity. This is understanding where profit comes from in subscription businesses.
We make money when you succeed long-term. So we invest heavily in making sure you succeed from day one.
The Opportunity Cost of Delay
Every month you delay implementing loyalty infrastructure, you're losing customers to the retention gap.
Your business serves 500 customers/week. 40% visit once and never return. That's 200 customers/week lost. Maybe 30% would've become regulars if captured in a loyalty program. That's 60 customers/week. 240/month.
At £15-50 average lifetime value, that's £3,600-12,000/month in lost revenue.
Multiply by the 3-6 months you spend "meaning to implement loyalty but not getting around to it," and you're looking at £10,800-72,000 in opportunity cost.
This is why trial support matters. We compress "someday I'll figure this out" into "it's live and working this week."
Two weeks of proper implementation with support beats six months of meaning to do it yourself.
What to Do Next
Start your 14-day trial. Not to get access to software. To get access to the support infrastructure that actually gets this working for your business.
You'll get:
Personal account manager who knows your business type
Hands-free setup if you want it
Professional design of your loyalty cards
WhatsApp/phone/email/AI chat support
Continued support after trial ends
Constant platform updates forever
No credit card required to start. No gotchas. No surprise charges. Just 14 days to test whether this drives the retention and frequency improvements you need.
Your account manager will reach out within hours of signup. From there, it's as hands-on or hands-off as you prefer.
Stop delaying loyalty infrastructure because you're dreading the implementation hassle. Perkstar's 14-day trial includes the support that actually gets businesses live and driving results, not stuck in setup hell.
You're evaluating whether this drives revenue. We'll handle making sure it actually works.
