Accessibility Policy
Last Updated: 11 November 2024
Our Commitment
At Perkstar, we want everyone to be able to use our website and services, including people with disabilities.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the internationally recognised standard for web accessibility. We recognise our obligations under the Equality Act 2010 to make reasonable adjustments for users with disabilities.
Accessibility is an ongoing process, not a one-time fix. We are continually working to improve.
Accessibility Features
Our website includes the following accessibility features:
Keyboard Navigation — All interactive elements, including menus, buttons, and forms, can be operated using a keyboard alone.
Screen Reader Compatibility — Our website is designed to work with screen readers and other assistive technologies.
Text Alternatives — We provide alt text for meaningful images and non-text content.
Responsive Design — The website adapts to different screen sizes and works across devices.
Contrast and Readability — We use high-contrast text and background combinations to support users with visual impairments.
Scalable Text — You can adjust text size using your browser settings without breaking the layout.
What We Do
We are committed to maintaining and improving accessibility by:
Regularly testing our website for accessibility issues
Training our team on accessibility best practices
Reviewing new features and updates for accessibility before release
Addressing reported issues promptly
Known Limitations
We are aware that some areas of our website may not yet be fully accessible. We are actively working to identify and fix these issues.
If you encounter a specific barrier, please let us know so we can prioritise it.
Third-Party Content
Some third-party tools and integrations on our website (such as payment processing or wallet passes) may not fully meet accessibility standards. These are controlled by external providers. Where possible, we choose providers with strong accessibility practices.
If you experience difficulty with any third-party element, contact us and we will try to help or provide an alternative.
Feedback and Support
We welcome your feedback on accessibility. If you experience any barriers or have suggestions for improvement, please contact us:
Email: support@perkstar.co.uk
Post: Perkstar Ltd 86-90 Paul Street 3rd Floor London EC2A 4NE United Kingdom
We aim to respond to accessibility feedback within 5 business days.
Alternative Formats
If you need content from our website in a different format (such as large print, audio, or plain text), please contact us and we will do our best to provide it.
Updates to This Policy
We review this policy regularly and update it when our practices change or accessibility standards evolve.
Thank you for using Perkstar. We are committed to making your experience accessible and enjoyable.