Logging In to the Perkstar Scanner App – Staff Access, Manager Logins & Session Management
Learn how to log in to the Scanner App with your credentials. Complete guide to account types, 24-hour sessions, manager logins, avoiding logouts, troubleshooting access issues, and security best practices.
Overview
Log in to the Scanner App using your registered credentials to start scanning customer loyalty cards. The login process is quick and secure, requiring just your email and password.
What you'll need:
Registered email address
Account password
Internet connection
Scanner App installed (or access to Scanner App URL)
Who can log in:
Main account holders
Manager accounts
Sub-account owners (for agencies)
Accessing the Scanner App
Standard URL
For all users: http://app.perkstar.co.uk/scanner-app/
Login Process
Step 1: Open the Scanner App
If installed on your device: Tap the Scanner App icon on your home screen
If accessing via browser: Enter the Scanner App URL in your mobile browser and press Go
Step 2: Navigate to login form
Look for the Sign in via Email section on the login screen.
Step 3: Enter your credentials
Email field:
Tap the Email field
Enter your registered email address
Ensure correct spelling and format (e.g., user@example.com)
Password field:
Tap the Password field
Enter your account password
Ensure correct capitalization (passwords are case-sensitive)
Step 4: Sign in
Verify your email and password are correct
Tap the Sign In button
Wait for authentication
Scanner App home screen appears
You're now logged in and ready to scan customer cards!
Login Credential Options
Main account login
Who: Account owners with primary access
Credentials:
Email: Your main account email address
Password: Your main account password
Access level:
Full Scanner App features
All customer data
Complete transaction history
All card types
When to use:
Business owners
Primary administrators
Full-access staff
Manager account login
Who: Staff members with manager accounts created by main account
Credentials:
Email: Manager's assigned email address
Password: Manager's assigned password
Access level:
Scanner App features (based on permissions)
Assigned customer data
Limited to granted permissions
Specific card types (if restricted)
Benefits:
Individual accountability
Controlled access
Better security
Activity tracking per manager
When to use:
Multiple staff members
Different permission levels needed
Individual user tracking required
Enhanced security desired
Session Management
Session duration
Info: For security reasons, Scanner App sessions automatically terminate after 24 hours. This setting cannot be changed.
Why this happens:
Protects customer data
Prevents unauthorized access
Ensures security compliance
Maintains data integrity
Best practices
Tip: Log in at the start of each workday to avoid mid-shift interruptions and ensure a full 24-hour session throughout your shift.
Morning checklist:
Open Scanner App
Log in with credentials
Test scan with a sample card
Verify internet connection
Begin serving customers
Benefits:
No unexpected logouts during busy periods
Consistent 24-hour session
Smooth operations throughout shift
Better customer experience
Avoiding session interruptions
Warning: Do not log in to the Scanner App on multiple devices using the same credentials simultaneously. Logging in on Device B automatically logs out Device A.
Why this matters:
Logging in on Device B automatically logs out Device A
Session interruptions cause transaction errors
Customer service delays occur
Data synchronization issues arise
Best practice solutions:
Multiple devices needed?
Create separate manager accounts for each device
Each device uses unique login credentials
No session conflicts
Better tracking and accountability
Staff sharing devices?
Log out after each shift
Next person logs in with their credentials
Clear handoff between users
Maintained accountability
Troubleshooting Login Issues
Can't log in
Incorrect email or password:
Verify email is spelled correctly
Check for extra spaces before or after email
Ensure password capitalization is correct
Try typing password instead of pasting
Use "Show password" feature if available
Account locked:
Too many failed login attempts may lock account
Wait 15-30 minutes and try again
Reset password if needed
Contact admin for account status
Internet connection:
Verify device has internet access
Try switching between Wi-Fi and cellular
Test by loading another website
Move to area with better signal
Unexpected logout
Session expired (24 hours):
Simply log in again
Expected behavior for security
Implement daily login routine
No data loss occurs
Logged in on another device:
Check if you or someone else logged in elsewhere
Log out from other devices
Log in again on your current device
Consider using separate manager accounts
App crashed or closed:
Reopen the Scanner App
Log in again
Resume normal operations
Report persistent crashes to support
Security Best Practices
Protecting your credentials
Never share:
Don't share main account password
Create manager accounts for staff instead
Keep passwords confidential
Change password if compromised
Strong passwords:
Use combination of letters, numbers, symbols
Minimum 8 characters
Avoid obvious passwords (name, "password123")
Don't reuse passwords from other accounts
Password management:
Don't save passwords on shared devices
Use password manager for secure storage
Update passwords regularly
Use unique password for Scanner App
Device security
Physical security:
Don't leave logged-in devices unattended
Use device lock screen when not in use
Log out at end of shift
Secure devices in safe location
Lost or stolen devices:
Report immediately to admin
Change password from another device
Have admin revoke device access
Set up new device with fresh login
Shared devices:
Always log out after use
Don't save login credentials
Use manager accounts, not main account
Clear any saved form data
Agency-Specific Considerations
Sub-account management
Agency admins:
Create separate sub-accounts for each business
Each sub-account has unique credentials
Sub-accounts cannot access each other's data
Manage permissions at agency level
Sub-account owners:
Must use their own credentials
Cannot log in with agency credentials
Have access only to their own data
Can create managers within their sub-account
Manager accounts for sub-accounts
Sub-accounts can create managers:
Log in to sub-account
Navigate to Managers section
Create manager accounts for staff
Assign Scanner App permissions
Provide credentials to staff
Benefits:
Each staff member has unique login
Better tracking within sub-account
Maintained security
Individual accountability
Getting Help
Password recovery
Forgot password:
Click "Forgot Password" on login screen
Enter your email address
Check email for reset link
Follow link to create new password
Log in with new password
Didn't receive reset email:
Check spam/junk folder
Verify email address is correct
Wait a few minutes for delivery
Try requesting again
Contact admin if using manager account
Account issues
Can't log in to manager account:
Verify credentials with account admin
Confirm manager account is active
Check Scanner App permissions are granted
Have admin verify account status
Sub-account login problems:
Verify using correct sub-account credentials
Check with agency admin for account status
Confirm sub-account is active
Try password reset
Technical support: If login issues persist:
Document the exact error message
Note what happens when you try to log in
Check internet connection
Try different device
Contact support with details
Frequently Asked Questions
How long does a login session last?
24 hours. After that, you'll need to log in again for security reasons.
Can I stay logged in permanently?
No, sessions automatically end after 24 hours. This is a security feature that cannot be changed.
What happens if I log in on two devices?
The second login will log out the first device. Avoid this by using separate manager accounts for each device.
Can multiple staff use the same login?
Not recommended. Create separate manager accounts for each staff member for better security and tracking.
Do I need to log in every day?
Yes, we recommend logging in at the start of each workday to ensure a full 24-hour session.
What if I forget my password?
Use the "Forgot Password" link on the login screen to reset your password via email.
Can manager accounts access everything?
Manager accounts have access based on permissions granted by the main account. Access can be customized.
Why can't sub-accounts use agency credentials?
For security and data isolation. Each sub-account must use their own credentials to access only their data.
What if my session expires during a transaction?
Log in again immediately. The transaction may need to be processed again. Implement daily login routine to avoid this.
Can I use the same password on multiple devices?
Yes, the same credentials work on any device, but don't log in simultaneously on multiple devices with the same account.